Datenschutz

Datenschutz

Last Updated: 28 December 2024

This Privacy Policy applies to citizens and legal permanent residents of the European Economic Area (EEA) and Switzerland.

  1. Introduction

Your privacy is very important to us. This Privacy Policy explains how Optimusvox d.o.o. (hereinafter referred to as “we” or “us”) collects, processes, and protects your personal data when you use our website https://optimusvox.com and services. We are committed to safeguarding your data and ensuring transparency in how we manage it.

  1. Data Controller Information

Optimus Vox d.o.o.
Savska 12
11000 Belgrade
Serbia
Email: info@optimusvox.com
Phone: +381 66 8114 880

  1. What Data Do We Collect?

3.1. Data You Provide:

  • Name, email address, phone number, and physical address.
  • Payment information when processing orders (e.g., billing details).
  • Any information submitted through contact forms or account creation.

3.2. Data Collected Automatically:

  • IP address, browser type, operating system, and device information.
  • Interaction data, including the time spent on pages and navigation paths.

3.3. Data From Third Parties:

  • Social media platforms (if you link or interact with your accounts).
  • Payment processors such as PayPal or Stripe.
  1. How Do We Use Your Data?

We process your data for the following purposes:

  • To process and fulfill orders for our products and services.
  • To communicate with you about updates, support, and promotions.
  • To enhance and optimize our website and services using analytics.
  • To comply with legal requirements and prevent fraud.
  1. Legal Basis for Processing

We process your personal data based on:

  • Contractual obligations: To fulfill a service or deliver a product.
  • Consent: Where required, such as for sending marketing communications.
  • Legitimate interest: Improving our services and providing a better user experience.
  • Legal compliance: Meeting legal requirements, such as tax obligations.
  1. Sharing Your Data

We only share your personal data when necessary, with:

  • Service providers: Including WooCommerce for e-commerce management, Google Analytics for tracking, and PayPal for payment processing.
  • Social media platforms: When you engage with embedded content.
  • Authorities: If required by law or for the prevention of fraud.
  1. Retention of Data

Your data is stored only as long as necessary for:

  • The purpose for which it was collected.
  • Compliance with legal obligations (e.g., tax records retained for 10 years).
  • Resolving disputes or enforcing our agreements.
  1. Your Rights

You have the following rights concerning your personal data:

  • Access: Request a copy of the personal data we process about you.
  • Rectification: Correct inaccuracies in your data.
  • Erasure: Request deletion of your data, provided no legal requirements conflict.
  • Restriction: Limit how we process your data under certain conditions.
  • Portability: Receive your personal data in a machine-readable format.
  • Objection: Object to processing, particularly for marketing purposes.
  • Withdraw consent: Revoke any consent you’ve given for processing.

To exercise these rights, please contact us at info@optimusvox.com.
You may also file a complaint with your local data protection authority if your concerns remain unresolved.

  1. Cookies and Tracking

We use cookies and similar technologies to enhance user experience. These include:

  • Essential cookies: For core website functionality.
  • Analytics cookies: To understand user behavior and improve our services.
  • Marketing cookies: To deliver relevant ads.

Detailed information on cookies is available in our Cookie Policy.

  1. Data Security

We take technical and organizational measures to protect your data, including:

  • SSL encryption: Securing your communications and payments.
  • Access controls: Ensuring only authorized personnel access your data.
  • Regular audits: Identifying and mitigating risks to your data.
  1. International Data Transfers

Your data may be transferred and stored outside the EEA, including in countries that may not provide the same level of data protection. We use appropriate safeguards, such as contractual clauses, to ensure your data is protected during such transfers.

  1. Updates to This Policy

This Privacy Policy may be updated to reflect changes in laws or business practices. The latest version will always be available on this page, and significant changes will be communicated to you directly.

  1. Contact Information

For any questions or concerns about this Privacy Policy, please contact us:

Optimus Vox d.o.o.
Savska 12
11000 Belgrade
Serbia
Email: info@optimusvox.com
Phone: +381 66 8114 880

This policy was created by Optimus Vox d.o.o. – Website: https://optimusvox.com/

Marketing Department – Website: https://ovsmo.com/